Preambulum

Welcome to our website! Thank you for choosing us for your purchase!

These Webshop Terms and Conditions have been generated by Consumer Friendly Terms and Conditions.

If you have any questions about these Terms and Conditions, the use of the website, the products, the purchase procedure or if you would like to discuss your specific needs with us, please contact us using the contact details provided!

Imprint: details of the Service Provider (Seller, Company)

Name: Kiss Mihaela Florentina e.v.

Location: 5122 Jászdózsa Nagy Lajos u. 30/a

Listing address: 5122 Jászdózsa Nagy Lajos u. 30/a

Address of the shop: Jászdózsa Nagy Lajos u. 30/a

Registering authority: Jászdózsa Község Önkormányzat

Registration number: 37213889

Address: 66653987-2-36

Representative: Kiss Mihaela Florentina

Telephone number: 06703623405

E-mail: kisseteto@gmail.com

Honepage:https://cageforrabbits.com

Bankszámlaszám: 10104260-44930800-01004007

Details of the supplier

Name: Leg-Leg-Leg Bt

Location: 5000 Szolnok , Horgász u.34.

Contact us: +36204144614 info@webidea.hu

Website: www.webidea.hu

Concepts

Commodity: means the goods offered for sale on the Website:

• good, including water, gas and electricity put up in containers, cylinders or otherwise in limited quantities or of limited capacity, and
• anything that includes or is connected to digital content or a digital service in such a way that, in the absence of the digital content or digital service concerned, the goods would not be able to fulfil their functions (hereinafter "goods containing digital elements"

Goods containing digital elements: movable property that incorporates or is connected to digital content or a digital service in such a way that, in the absence of the digital content or digital service concerned, the goods would not be able to fulfil their functions

Digital content: data produced or delivered in digital form

Features:Seller and Buyer together

Consumer: a natural person acting for purposes outside his/her self-employed occupation and economic activity who buys, orders, receives, uses, makes use of or is the recipient of commercial communications or offers in relation to goods. For the purposes of the rules applicable to conciliation bodies, with the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, a consumer is, in addition to the above, a civil organisation, religious legal person, condominium, housing association, acting for purposes outside its independent occupation and economic activity, which buys, orders, receives, uses, makes use of or is the addressee of commercial communications or offers relating to goods. For the purposes of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 concerning action against unjustified territorial restrictions based on the nationality, residence or domicile of the buyer and other forms of discrimination based on content and other grounds of discrimination in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC [hereinafter "Regulation (EU) 2018/302"], a consumer is, in addition to the above, an undertaking which is a buyer within the meaning of Regulation (EU) 2018/302.

Consumer contract:a contract where one of the parties is a consumer

Functionality: the ability of a good, digital content or digital service that contains digital elements to fulfil its intended function

Manufacturer: the manufacturer of the Goods, the importer who imports the Goods into the European Union in the case of imported Goods, and any person who claims to be the manufacturer by using the name, trademark or other distinguishing mark of the Goods

Interoperability: the ability of a good, digital content or digital service that contains digital elements to work with hardware and software that is different from that with which the same type of good, digital content or digital service is typically used

Compatibility: the ability of a good, digital content or digital service that contains digital elements to work with hardware or software with which the same type of good, digital content or digital service is commonly used, without the need for modification

Homepage: this website, which is used to conclude the contract

Contract:Contract of sale between the Seller and the Buyer using the Website and electronic mail

Persistent medium: any device that enables a consumer or business to store data addressed personally to him/her in a way that is accessible in the future and for a period of time adequate for the purposes for which the data were intended, and to display the stored data in an unchanged form

A device for remote communication: a device which is capable of making a contractual statement in the absence of the parties for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements with order forms published in the press, catalogues, telephones, faxes and Internet access devices

Telemarketing contract: a consumer contract concluded without the simultaneous physical presence of the parties in the context of a distance selling system organised for the supply of the goods or services covered by the contract, where the parties use a means of distance communication only

Business: a person acting in the course of his/her profession, self-employment or business

Buyer: the person who enters into a contract making a purchase offer via the Website

Contractual liability: In the case of contracts concluded between a consumer and a business (hereinafter referred to as "consumer contracts"), the consumer is bound by the provisions of the Civil Code,

1. the guarantee for the performance of the contract which the undertaking voluntarily assumes for the proper performance of the contract, in addition to its statutory obligation or in the absence thereof, and
2. statutory mandatory warranty

Purchase Price: the consideration payable for the Goods and for the provision of Digital Content.

Related legislation

• Act CLV of 1997 on Consumer Protection
• Act CVIII of 2001 on certain aspects of electronic commerce services and information society services
• Act V of 2013 on the Civil Code
• Government Decree No. 151/2003 (IX.22.) on the mandatory warranty for consumer durables
• 10/2024 (28.VI.) IM Decree on the definition of the scope of consumer durables covered by the compulsory guarantee
• Government Decree No 45/2014 (26.II.26.) on the detailed rules of contracts between consumers and businesses    
• 19/2014 (IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business
• Act LXXVI of 1999 on Copyright
• Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information
• REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 concerning action to combat unjustified territorial restrictions and other forms of discrimination based on the nationality, residence or domicile of the buyer in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC (General Data Protection Regulation)
• Government Decree No 373/2021 (VI. 30.) on the detailed rules for contracts between consumers and businesses for the sale of goods, the supply of digital content and the provision of digital services

Scope and adoption of the GTC

In addition to the provisions of the applicable mandatory legislation, the content of the contract concluded between us is governed by these General Terms and Conditions (hereinafter referred to as "GTC"). Accordingly, these General Terms and Conditions contain the rights and obligations of you and us, the terms and conditions of the contract, the time limits for performance, the delivery and payment terms, the liability rules and the conditions for exercising the right of withdrawal.

The technical information necessary for the use of the Website, which is not included in these GTC, is provided by other information available on the Website.

You must read the provisions of these GTC before finalising your order.

Language of the contract, form of contract

The language of the contracts covered by these GTC is Hungarian.

Prices

Prices are in HUF and include VAT at the rate of 27%. 27.  The possibility of the Seller changing the prices for business policy reasons cannot be excluded. The modification of prices does not cover contracts already concluded. If the Seller has indicated the price incorrectly and an order has been received by the Seller but a contract has not yet been concluded between the parties, the Seller shall act in accordance with the "Procedure for incorrect price" clause of the GTC.

Exit in case of incorrect price

A price is considered to be clearly misstated:

• 0 Ft price,
• a price reduced by a discount, but incorrectly calculated in relation to the discount percentage indicated next to the original price (e.g.: in the case of a 1000 HUF item, the item with a 20% discount is incorrectly calculated at 500 HUF instead of the correct 800 HUF, and is not reduced according to the percentage).

In the case of an incorrect price indication, the Seller offers the possibility to purchase the Goods at the real price, in the knowledge of which the Customer may decide whether to order the Goods at the real price or to cancel the order without any adverse legal consequences.

Panadministration and enforcement options

The consumer may submit a claim for a warranty, product warranty, guarantee or a claim for the termination of an individual right or interest (consumer complaint under the Consumer Protection Act) concerning the goods or the conduct, activity or omission of the Seller or a person acting in the Seller's interest or on the Seller's behalf directly related to the distribution or sale of the goods to consumers, at the following contact details and in the following ways:

• In person at the following address:Jászdózsa Nagy Lajos u. 30/a

• Customer service opening hours:

• Monday: 08:00-16:00
  Wednesday: 08:00-16:00
  Wednesday: 08:00-16:00
  Thursday: 08:00-16:00
  Friday: 08:00-16:00
  Saturday: 09:00-12:00
  Sunday: closed

• Available online via http://anyulketrec.hu
• In writing via the following email address:kisseteto@gmail.com
• Order by post:5122 Jászdózsa Nagy Lajos u. 30/a

The Seller is obliged to deal with the consumer' s warranty, product warranty or guarantee claim not under the rules of the Consumer Complaints Act, but under separate legislation.

A consumer may communicate his/her complaint under the Consumer Protection Act, which is a complaint against an individual right or interest of a business or a person acting in the interest of or on behalf of the business concerning the conduct, activity or omission of a business or a person acting in the interest of or on behalf of the business directly related to the distribution or sale of goods to consumers, to the business orally or in writing, with the exception of claims under an accessory warranty, product warranty or guarantee.

The business must investigate the oral complaint immediately and remedy it as necessary. If the consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the undertaking must immediately take a record of the complaint and its position on it and, in the case of a face-to-face oral complaint, give a copy of the record to the consumer on the spot. In the case of an oral complaint communicated by telephone or other electronic communications service, the consumer shall be provided with the substantive reply within 30 days at the latest, in accordance with the provisions applicable to the reply to the written complaint. In other respects, the consumer must act on the written complaint as set out below.

Unless otherwise provided for in a directly applicable legal act of the European Union, the undertaking must reply to the written complaint in writing within thirty days of receipt and take measures to communicate the complaint in a manner that can be justified on the merits. If the complaint is rejected, the undertaking must inform the consumer in writing of the authority or conciliation body to which the complaint may be submitted, according to its nature. The information must also include the location, telephone and internet contact details and the postal address of the competent authority or conciliation body in the place where the consumer resides or is staying. The information should also include whether the business has made a general declaration of acceptance of the conciliation panel's decision.

If any consumer dispute between the Seller and the consumer is not resolved during the negotiations, the following enforcement options are open to the consumer.

Consumer protection procedure

Complaints can be made to the consumer authorities. If a consumer perceives a breach of his/her consumer rights, he/she has the right to lodge a complaint with the consumer protection authority in his/her place of residence. Once the complaint has been examined, the authority will decide whether or not to proceed with the consumer protection procedure. The first instance consumer protection authorities are the government offices of the capital city and county where the consumer resides, a list of which can be found here:http://www.kormanyhivatalok.hu/

Court proceedings

The customer is entitled to enforce his/her claim arising from the consumer dispute before the court in civil proceedings under Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation procedure

If your consumer complaint is rejected, you have the right to appeal to the competent Conciliation Body in your place of residence or stay or to the one you have indicated in your application. To initiate the conciliation body's procedure, the consumer must try to resolve the dispute directly with the business concerned.

Unless the consumer requests a personal hearing, the conciliation panel shall hold the hearing online , without the presence of the consumer, by means of an electronic device that simultaneously transmits sound and images (hereinafter referred to as "online hearing").

The company has a duty to cooperate in the conciliation procedure, and in this context we are obliged to send our reply to the conciliation body within the deadline set by the conciliation body. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the undertaking must ensure the participation of a person authorised to negotiate a settlement at the hearing. The representative of the undertaking authorised to conclude a settlement must attend the online hearing online. If the consumer requests a personal interview, the representative of the undertaking authorised to negotiate a settlement must attend the interview at least online.

More information on the Conciliation Boards is available here:https://www.bekeltetes.hu

Contact details for each of the regional Conciliation Boards:

Conciliation Body procedure for persons other than consumers

According to the Consumer Protection Act, a consumer in the context of the Conciliation Board procedure is a civil organisation, a religious legal person, a condominium, a housing association, a civil society organisation, a religious legal person, a housing association acting for purposes outside its independent profession and scope of economic activity, which buys, orders, receives, uses, makes use of goods or is the recipient of commercial communications or offers related to goods.

The Conciliation Board has the right to verify and investigate the consumer quality. The rules of the procedure are governed by the rules written under the Conciliation Board.

Online dispute resolution platform

The European Commission has set up a website where consumers can register and use it to resolve their online shopping disputes by filling in an application form, avoiding the need to go to court. This will allow consumers to enforce their rights without, for example, being prevented by distance.

Consumers can now use the online shop to exercise their rights without having to worry about distance.

If you want to make a complaint about a good or service you bought online and you don't necessarily want to go to court, you can use the online dispute resolution tool.
On the portal, you and the trader you have complained against can jointly choose the dispute resolution body you want to deal with your complaint.

The online dispute resolution platform can be accessed here:https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Consumer Friendly Reviews

We inform Buyers that the Seller makes use of the Consumer Friend rating system on its Website. The rating system does not allow for the rating of individual Goods, but of the Seller (the webshop).The following technical measures are in place to ensure that only actual customers can submit a rating:

1. The system works independently of the webshop using it, in such a way that the WIDGET reviewer is opened after the purchase, and the reviews are stored by the Consumer Friend (JUTASA Ltd.) in its own system.
2. opinion can also be given only by sending an e-mail to the e-mail address provided to the Consumer Friend after the purchase.

The webshop using the rating system does not have the technical possibility to delete either the ratings or the reviews.

As a result of the above, the system only includes ratings and reviews from real customers, and does not distinguish between positive and negative reviews, but displays them equally.

Complete invalidity, code of conduct

If a clause of the GTC is legally invalid or ineffective, the remaining clauses of the contract remain valid and the provisions of the applicable legislation apply in place of the invalid or defective part.

The Seller does not have a code of conduct under the Unfair Commercial Practices Act.

Information on the functioning of goods containing digital batteries and the applicable technical protection measure

Information on the essential characteristics of the Goods

Correcting data entry errors - Responsibility for the accuracy of the data provided

Using the website

Selecting the Goods

Click on the product categories on the website to select the desired product range and the individual products within it. Click on each product to find its photo, article number, description and price. You will be charged the price shown on the website when you make a purchase. 

Placing in basket

After selecting the Goods, you can click on the "Add to Cart" button to add any number of Goods to your shopping cart without any obligation to purchase or pay, as adding to cart does not constitute an offer.

We recommend that you add a product to your shopping cart even if you are not sure whether you want to buy it, because this way you can see which products you have selected at the moment with a single click, and you can view and compare them on one screen. The contents of the shopping basket can be freely modified until the order is finalised by clicking on the "Finalise order" button, you can remove the items you want from the basket, add new items to the basket or change the number of items you want to add.

If you add the selected item to your shopping cart, a separate window will pop up with the text "Item added to cart". If you do not wish to select any more items, click on the "Add to cart" button! If you wish to view the selected item again or add another item to your basket, click on "Return to basket"

View Cart

When using the website, you can check the contents of your shopping cart at any time by clicking on the "View Cart" icon at the top of the website. Here you can remove selected Goods from the basket or change the number of items in the basket. After you click on the "Update Cart" button, the system will display the information you have changed, including the price of the Goods you have added to your cart.
If you do not wish to select any further Goods and add them to your cart, you can continue shopping by clicking on the "Order" button.

Enter customer details

  "Order" button, you will see the contents of your shopping cart and the total purchase price for the goods you have selected. In the "Delivery service" box, you must tick whether you wish to collect the goods you have ordered in person (personal collection) or have them delivered. In the case of delivery, the system will indicate the delivery charge, which you will be required to pay when you place your order.

You can enter your e-mail address in the "User details" text box and your full name, address and telephone number in the "Billing information" text box. In the text box "Delivery information", the system automatically stores the data you entered in the "Billing information". If you request delivery to a different address, please uncheck the box. In the "Comment" text box you can enter any additional information you wish.

Overview of the order

After filling in the text boxes above, you can click on the "Continue to next step" button to continue the order process or on the "Cancel" button to delete/correct the data you have entered so far and return to the Cart. Clicking on "Continue to next step" will take you to the "Order overview" page. Here you can see a summary of the information you have entered previously, including the contents of your shopping cart, your user, billing and shipping details and the amount you are paying (you cannot change this information here unless you click on the "Back" button).

You can now go back to the "Review Cart" page.

Finalising your order (placing an offer)

If you are satisfied that the contents of your shopping cart correspond to the Goods you wish to order and that your details are correct, you can complete your order by clicking on the "Submit Order" button. The information provided on the website does not constitute an offer by the Seller to enter into a contract. For orders covered by these GTC, you are considered to be the Bidder. 

By clicking on the "Misclaimer"  button, you expressly acknowledge that your offer is deemed to have been made and that your declaration will be subject to payment if confirmed by the Seller in accordance with these GTC. The Seller shall confirm the receipt of his order to the Buyer by electronic means without delay. If this confirmation is not received by the Buyer within a reasonable period of time, depending on the nature of the service, but no later than 48 hours after the Buyer's order has been sent, the Buyer shall be released from the obligation to make an offer or to enter into a contract.

Processing of the order, conclusion of the contract

You can place an order at any time. The Seller will confirm your offer by e-mail within 48 hours of sending your offer.  The contract is concluded when the confirmation e-mail sent by the Seller becomes available to you in your mail system.

Procedure for not received packages

If the Customer fails to take delivery of the Goods ordered and delivered and does not notify the Seller of his/her intention to withdraw from the contract within 14 days without giving any reason as provided by law, he/she is in breach of the contract with the Seller, under which he/she is obliged to take delivery of the Goods and thereby accept the Seller's performance. In this case, the Seller will attempt to redeliver the Goods, provided that this can be agreed with the Buyer, but may make redelivery subject to payment of a delivery charge. If the re-delivery fails or cannot be agreed with the Buyer because the Buyer refuses to cooperate, the Seller shall be entitled to terminate the contract with the Buyer with immediate effect for breach of contract and to claim the costs of the failed delivery and return as a penalty from the Buyer. The parties agree to the use of email as a form of communication used by the Buyer at the time of ordering to terminate the contract and stipulate that the date of the notice of termination is the date on which the termination letter becomes available in the Buyer's email account.

Payment methods

Takeover

If you wish to pay for the value of your order on receipt of your parcel, please choose the "Cash on delivery" payment method.

Barion

Barion Smart Gateway is a fully home-grown, bank-independent payment gateway for credit cards and e-money, with a range of innovative features and unbeatable prices. It is even more convenient to use after just one minute of registration. As the bank card numbers are stored in a secure system with PCI DSS certification, all you need to do is enter your registered email address and password to use any stored card. Barion's web interface offers reports, an export facility and a monthly statement of account sent out to support business processes and official accounting. Transactions are processed in real time and incoming items can be viewed in a mobile app. With the free Barion app, Barion users can also pay by mobile in an increasing number of shops and restaurants without having to carry cash or a debit card. Banking security is guaranteed by the supervision of the MNB (MNB licence: H-EN-I-1064/2013). Protection against credit card fraud is handled flexibly and fairly.

Bank transfer

You can also pay for your goods by bank transfer.

Cash payment

You have the option to pay the price of the Goods and the delivery fee in cash upon receipt of the Goods.

Terms and fees

GLS courier service

Delivery deadline

The general time limit for the performance of the order is 30 days from the date of the order confirmation.30 days at the most.days.In case of delay on the part of the Seller, the Buyer is entitled to set an additional period of grace. If the Seller does not perform within the grace period, the Buyer shall be entitled to withdraw from the contract. The delivery period, which may differ from the general delivery period for each mode of delivery, will be indicated in each case.

Rights reservation, ownership clause

If you have previously ordered Goods but have not received them at the time of delivery (not including where you have exercised your right of withdrawal) or the Goods have not been returned to the Seller with a return to Seller with a return to Sender indication, the Seller will make the fulfilment of the order conditional on the payment in advance of the purchase price and delivery costs.

Seller may withhold delivery of the Goods until it is satisfied that payment for the Goods has been successfully made using the electronic payment solution (including where, in the case of Goods paid for by bank transfer, Buyer transfers the purchase price in the currency of its Member State and Seller does not receive the full amount of the purchase price and delivery charges due to the conversion and bank commissions and costs). If the price of the Goods has not been paid in full, the Seller may request the Buyer to supplement the purchase price.

Sales abroad

The Seller does not differentiate between Buyers within the territory of Hungary and those outside the territory of the European Union when using the Website. Unless otherwise provided for in these GTC, the Seller shall ensure the delivery/pick-up of the ordered Goods in Hungary.

The provisions of this GTC shall also apply to purchases made outside Hungary, provided that, for the purposes of this clause, a consumer is a national of a Member State or a business established in a Member State who purchases goods or services within the European Union exclusively for the purpose of final consumption or for the purpose of using them or acting with such intentions , in accordance with the provisions of the relevant Regulation. A consumer is a natural person who is acting for purposes which are outside his trade, business, craft or profession.

The language of communication and purchase is primarily Hungarian, the Seller is not obliged to communicate with the Buyer in the language of the Buyer's Member State.

The Seller is not obliged to comply with or inform the Buyer of any non-contractual requirements, such as labelling or sector-specific requirements, set out in the national law of the Buyer's Member State in relation to the Goods concerned.

The Seller shall apply Hungarian VAT to all Goods unless otherwise specified.

The Customer may exercise his/her enforcement rights in accordance with these GTC.

When using an electronic payment solution, payment is made in the currency specified by the Seller,

The Seller may withhold the delivery of the Goods until it is satisfied that the price of the Goods and the delivery charge have been successfully and fully paid using the electronic payment solution (including in the case of Goods paid by bank transfer, where the Buyer transfers the purchase price (delivery charge) in the currency of the Member State of the Seller and the exchange rate and bank commissions and charges are due to the Buyer's bank account).nbsp;Seller does not receive the full amount of the purchase price). If the price of the Goods has not been paid in full, the Seller may request the Buyer to supplement the purchase price.

In order to deliver the Goods, the Seller shall provide the same delivery facilities to non-Hungarian Buyers as to Hungarian Buyers.

If the Buyer may request delivery of the Goods to Hungary or any other Member State of the European Union in accordance with the GTC, the non-Hungarian Buyer may also request delivery by any of the means of transport indicated in the GTC.

If the Buyer may choose to collect the Goods personally from the Seller in accordance with the GTC, the Buyer who is not based in Hungary may also do so.

In other cases, the Buyer may request to have the Goods shipped abroad at his own expense. Hungarian Customers do not have this right.

The Seller will fulfil the order after the payment of the delivery fee, if the Customer does not pay the delivery fee to the Seller or does not arrange his own delivery by the date agreed in advance, the Seller will terminate the contract and refund the prepaid purchase price to the Customer.

Information on the consumer's right of withdrawal

Consumer is subject to the provisions of the Civil Code. 8:1, paragraph 1, point 3, only natural persons acting outside the scope of their profession, self-employment or business activity are considered to be consumers, so that legal persons may not exercise the right of withdrawal without giving reasons!

According to Article 20 of Government Decree 45/2014 (26.II.), consumers have the right of withdrawal without giving reasons. The consumer may exercise his right of withdrawal

within a time limit of 14 calendar days from the date of receipt by the consumer or a third party other than the carrier and indicated by the consumer.

The provisions of this clause shall not affect the consumer's right to exercise his right of withdrawal under this clause during the period between the date of conclusion of the contract and the date of receipt of the Goods.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the obligation to make an offer to conclude the contract.

If the Seller has not informed the consumer of the deadline and other conditions for exercising the right of withdrawal (in particular the conditions set out in Article 22 of the Government Decree) and the model declaration in Annex 2, the withdrawal period set out above shall be extended by 12 months. Where the Seller has provided the consumer with information on the exercise of the right of withdrawal within 12 months of the expiry of the withdrawal period, the period for withdrawal or termination shall expire on the 14th day following the date of communication of that information.

Withdrawal notice, exercise of the consumer's right of withdrawal or termination

The consumer may exercise the right provided for in Article 20 of Government Decree 45/2014 (26.II.) by means of a clear declaration to this effect or by using the declaration template that can also be downloaded from the website.

Validity of the consumer's withdrawal notice

The right of withdrawal is deemed to have been exercised within the time limit if the consumer sends his/her statement within the time limit.

In case of withdrawal or termination in writing, it is sufficient to send the notice of withdrawal or termination within the deadline.

The burden of proving that the consumer exercised the right of withdrawal in accordance with this provision lies with the consumer.

The Seller shall acknowledge the consumer's withdrawal notice on an electronic medium upon receipt.

The Seller's obligations in the event of consumer withdrawal

The Seller's refund obligation

If the consumer withdraws from the contract in accordance with Article 22 of Government Decree 45/2014 (26.II.), the Seller shall reimburse the total amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee, within fourteen days of becoming aware of the withdrawal at the latest. Please note that this provision does not apply to additional costs caused by the choice of a mode of transport other than the least costly usual mode of transport.

How the Seller is obliged to refund

In the event of withdrawal or termination in accordance with Article 22 of Government Decree 45/2014 (26.II.), the Seller shall refund the amount due to the consumer in the same way as the payment method used by the consumer. Subject to the express consent of the consumer, the Seller may use another method of payment for the refund, but the consumer shall not be charged any additional fee as a result. The Seller shall not be liable for any delay caused by the Consumer providing an incorrect and/or inaccurate bank account number or postal address.

The Seller shall not be liable for any delay caused by the Consumer providing an incorrect and/or inaccurate bank account number or postal address.

Excess costs

If the consumer explicitly chooses a mode of transport other than the least costly usual mode of transport, the Seller is not obliged to reimburse the additional costs resulting from this. In such a case, we will be liable to reimburse up to the amount of the standard delivery charges indicated. 

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or has proved beyond reasonable doubt that he has returned them, whichever is the earlier. We are not able to accept consignments sent by cash on delivery or postage paid. 

Consumer's obligations in the event of withdrawal or termination of the contract

Return of goods

If the consumer withdraws from the contract in accordance with Article 22 of Government Decree 45/2014 (26.II.), the consumer shall return the Goods immediately, but no later than fourteen days from the date of withdrawal, or hand them over to the Seller or to a person authorised by the Seller to receive the Goods. The return shall be deemed to have been completed within the time limit if the consumer sends the goods before the expiry of the time limit.

Payment of direct costs related to the return of the goods

The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller's address. If the goods are also sold by the seller on the premises of the business and the consumer exercises his right of withdrawal in person on the premises of the business, he is entitled to return the goods to the business at the same time. If the consumer terminates an off-premises or distance contract for the provision of a service after the performance has begun, he must pay the trader a fee proportionate to the service provided up to the time of the notification of the termination to the trader. The amount to be paid by the consumer pro rata shall be determined on the basis of the total amount of the consideration laid down in the contract plus tax. If the consumer proves that the total amount so determined is excessive, the pro rata amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are unable to accept goods returned by cash on delivery or postage paid.

Consumer liability for depreciation

The consumer is liable for the depreciation of the Goods resulting from use beyond the use necessary to determine their nature, characteristics and functioning.

If the right of withdrawal cannot be exercised or can only be exercised subject to conditions under the applicable legislation, the Customer shall not be entitled to use the product for trial purposes.

The right of withdrawal cannot be exercised in the following cases

The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases provided for in Article 29 (1) of Government Decree 45/2014 (26.II.), paragraph 29:

1. after the service has been fully performed, but where the contract imposes a payment obligation on the consumer, this exception may be invoked only if performance has begun with the consumer's express prior consent and the consumer's acknowledgement that he will lose his right of withdrawal once the business has fully performed the contract;
2. for goods or services whose price or price is subject to fluctuations that are beyond the control of the financial market firm and that are possible even during the time limit for exercising the right of withdrawal;
3. for Goods which are not prefabricated, which have been manufactured on the instructions or at the express request of the consumer, or which are clearly personalised for the consumer;
4. for perishable goods or goods with a short shelf life;
5. for sealed Goods that cannot be returned after opening after delivery for health or hygiene reasons;
6. in respect of Goods which, by their nature, are inseparably mixed with other Goods after delivery;
7. an alcoholic beverage whose real value depends on market fluctuations in a way beyond the control of the undertaking and whose price was agreed between the parties at the time of the conclusion of the sales contract, but the contract is performed only after the thirtieth day following the conclusion of the contract;
8. for a contract for a service where the business visits the consumer at the express request of the consumer to carry out urgent repair or maintenance work;
9. for the sale of a copy of a sound or video recording or computer software in sealed packaging, if the consumer has opened the packaging after delivery;
10. newspapers, periodicals and periodicals, with the exception of subscription contracts;
11. for contracts concluded by public auction;
12. a contract for the provision of accommodation, transport, car rental, catering or leisure activities, with the exception of a service for residential purposes, where the contract has a specific performance date or deadline;
13. with regard to digital content provided on a non-tangible medium, if the Seller has started performance with the consumer's express prior consent and the consumer has, at the same time as giving such consent, acknowledged that he/she will lose the right of withdrawal after the performance has started, and the business has sent a confirmation to the consumer.

Information on product warranties and guarantees of conformity for consumer contracts

This section of the consumer information has been prepared pursuant to the authorisation of Article 11(5) of Government Decree 45/2014 (II.26.), in accordance with Annex 3 of Government Decree 45/2014 (II.26.)

The Consumer Information applies only to Customers who are consumers, the rules for nonconsumers are set out in a separate chapter.

Contractual performance requirements for consumer contracts

Contractual performance requirements for goods generally sold under a consumer contract and goods incorporating a digital element

The goods and the performance must comply with the requirements of Government Decree 373/2021 (30.VI.2021) at the time of performance.  

For the performance to be considered as in conformity with the contract, the Goods subject to the contract

• shall conform to the specification, quantity, quality, type and have the functionality, compatibility, interoperability and other characteristics specified in the contract
• must be fit for any purpose specified by the consumer, brought to the seller's attention by the consumer at the latest at the time of the conclusion of the contract and accepted by the seller
• provide all the accessories and instructions for use specified in the contract, including installation instructions, installation instructions and customer service support, and
• provide the updates specified in the contract.

For the performance to be considered as in conformity with the contract - in addition - the Goods subject to the contract

• must be suitable for the purposes specified in the relevant code of conduct for the same type of Goods in the absence of a legal provision, technical standard or technical standard
• provide the quantity, quality, performance and other characteristics that the Consumer can reasonably expect, in particular in terms of functionality, compatibility, availability, continuity and safety, which are normal for the same type of Goods, taking into account any public statement, in particular in an advertisement or on a label, by the Seller, his representative or any other person in the distribution chain, concerning the specific characteristics of the Goods
• provide the accessories and instructions that the consumer would reasonably expect, including packaging and instructions for installation, and
• shall correspond to the characteristics and description of the Goods presented by the enterprise as a sample, model or trial version prior to the conclusion of the contract.

The Seller does not have to comply with the above public statement if the Seller can prove that

• he did not know, and did not need to know, the public statement
• the public statement has already been duly corrected by the time the contract is concluded, or
• the public statement could not have influenced the right holder's decision to conclude the contract.

Defective performance of a contract for the sale of goods

The Seller shall be deemed to have performed defectively if the defect in the goods is due to their improper installation, provided that.

a) the installation is part of the sales contract and was carried out by the Seller or under the Seller's responsibility; or

b) the installation was to be carried out by the consumer and the incorrect installation is the result of shortcomings in the installation instructions provided by the Seller or, in the case of goods containing digital elements, by the digital content or digital service provider.

If, according to the sales contract, the goods are put into operation by the Seller or the putting into operation is carried out under the Seller's responsibility, the performance shall be deemed to be completed by the Seller when the putting into operation is completed.

If, in the case of goods containing digital elements, the contract of sale provides for the continuous supply of digital content or digital services for a specified period, the Seller is liable for a defect in the digital content of the goods if the defect occurs or becomes apparent within two years of the delivery of the goods in the case of continuous supply for a period not exceeding two years.

Contractual performance requirements for goods containing digital elements sold under a consumer contract

In the case of goods containing digital elements, the Seller must ensure that the consumer is notified of and receives any updates to the digital content of the goods or to the digital service associated with the goods, including security updates, that are necessary to keep the goods in conformity with the contract.  

The Seller shall make the update available if the contract of sale

• provides for a one-off supply of digital content or a digital service, it is what the consumer could reasonably expect based on the type and purpose of the goods and digital elements, the specific circumstances and the nature of the contract; or
• provides for the continuous supply of digital content for a specified period of time, then, in the case of continuous supply for a period not exceeding two years, it must be provided for a period of two years from the date of delivery of the goods.

If the consumer does not install the provided updates within a reasonable time, the Seller is not liable for the defect of the goods if it is solely due to the non-application of the relevant update, provided that

a) the Seller has informed the consumer of the availability of the update and the consequences of the consumer's failure to install it; and

b) the failure of the consumer to install the update or the incorrect installation of the update by the consumer is not due to a lack of installation instructions provided by the Seller.

Defective performance cannot be established if, at the time of the conclusion of the contract, the consumer was specifically informed that a particular characteristic of the goods differed from that described here and the consumer expressly accepted this difference at the time of the conclusion of the contract of sale.

Contractual performance requirements for digital content sold under a consumer contract

The Seller provides the digital content to the consumer. Unless otherwise agreed by the parties, the Seller shall provide the digital content to the consumer without undue delay after the conclusion of the contract, in the latest version available at the time of conclusion of the contract.

The service is deemed to be completed when the digital content or any solution for accessing or downloading it has been delivered to the consumer or to the physical or virtual device chosen by the consumer for that purpose.

The Seller must ensure that the consumer is notified of and receives any updates to the digital content, including security updates, that are necessary to keep the digital content or digital service in conformity with the contract.

If the contract provides for the provision of digital content on a continuous basis for a specified period of time, the contractual performance of the digital content must be ensured for the entire duration of the contract.

If the consumer fails to install the updates provided by the Seller within a reasonable time, the Seller shall not be liable for the failure of the service if it is solely due to the failure to apply the relevant update, provided that

• the Seller has informed the consumer of the availability of the update and the consequences of the consumer's failure to install it; and
• The failure of the consumer to install the update or the incorrect installation of the update by the consumer is not due to the lack of installation instructions provided by the Seller.

Defective performance cannot be established if, at the time of the conclusion of the contract, the consumer was specifically informed that a particular characteristic of the digital content deviated from the requirements set out herein and the consumer specifically and expressly accepted this deviation at the time of the conclusion of the contract.

The Seller is in default if the digital content service is defective due to the consumer's improper integration into the digital environment, provided that

• the integration of the digital content was carried out by the Seller or under the Seller's responsibility; or
• the digital content must be integrated by the consumer and the improper integration was caused by the lack of integration instructions provided by the Seller.

If the contract provides for the continuous provision of digital content or digital services for a specified period of time, the Seller is liable for any defect in the digital content if the defect occurs or becomes apparent during the period of time specified in the contract.

If a contract provides for a single service or a series of specific acts of service, it must be presumed, unless the contrary is proved, that the lack of conformity discovered by the consumer within one year of the date of performance was already present at the time of performance. However, the Seller will not be considered to have performed in a defective way if he proves that the consumer's digital environment is not compatible with the technical requirements of the digital content or service and he has informed the consumer of this in a clear and comprehensible manner before the conclusion of the contract.

The consumer is obliged to cooperate with the Seller in order to enable the Seller to verify that the cause of the fault is the consumer's digital environment, using the means technically available to the consumer and requiring the least intervention. If the consumer fails to comply with this obligation to cooperate, after having been clearly and intelligibly informed of this obligation by the seller prior to the conclusion of the contract, the burden of proof shall be on the consumer to prove that

• the defect was discovered within one year of performance and was already present at the time of performance, or
• the service affected by the defect detected during the contractual period was not in conformity with the contract during the period of contractual performance of the service.

Warranty

In which cases can you exercise your right to a warranty?

In the event of defective performance by the Seller, the Customer may assert a claim for warranty against the Seller in accordance with the provisions of the Civil Code and, in the case of consumer contracts, in accordance with the provisions of Government Decree 373/2021 (30.VI.

What rights do you have under your accessory warranty claim?

You may - at your option - make the following warranty claims:

You may request a repair or replacement, unless one of these is impossible or would impose a disproportionate extra cost on the Seller compared to any other request you have made. If you have not requested or could not request the repair or replacement, you may request a proportionate reduction in the price or, as a last resort, withdraw from the contract.

You may switch from one warranty right to another, but you will be responsible for the cost of the switch, unless it was justified or the Seller gave a reason for it.

In the case of a consumer contract, it must be presumed, unless the contrary is proved, that the defect in the goods and the goods containing digital elements was discovered within one year of the date of performance of the contract, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

In the case of used goods, the warranty and guarantee rights are usually different from the general rules. Used Goods may also be considered to be defective, but the circumstances under which the Buyer could have expected certain defects to occur must be taken into account. As a result of ageing, the occurrence of certain defects becomes more frequent and it cannot be assumed that a second-hand Goods can be of the same quality as newly purchased Goods. On this basis, the Buyer may only assert his warranty rights in respect of defects which are in addition to and independent of those resulting from use. If the used Goods are defective and the Customer, being the Consumer, was informed of this at the time of purchase, the Supplier shall not be liable for the known defect.

The Seller may refuse to bring the Goods into conformity with the contract if repair or replacement is impossible or would result in disproportionate additional costs to the Seller, taking into account all the circumstances, including the value of the Goods in their original condition and the seriousness of the breach of contract.

The consumer is also entitled to claim a proportionate reduction of the consideration or to terminate the sales contract, depending on the seriousness of the breach of contract, if

• The Seller has not carried out the repair or replacement, or has carried it out but has failed to comply, in whole or in part, with the following conditions
  • The Seller must ensure the return of the replaced goods at his own expense
  • if the repair or replacement requires the removal of goods which were put into service in accordance with the nature and purpose of the goods before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the putting into service of the goods supplied as a replacement or repaired goods or the bearing of the costs of removal or putting into service.
• refused to make the goods conform to the contract
• repeated non-performance despite the Seller's attempts to bring the goods into conformity with the contract
• the defect is of such gravity as to justify immediate price reduction or immediate termination of the sales contract, or
• the seller has not undertaken to bring the goods into conformity with the contract, or it is clear from the circumstances that the business will not bring the goods into conformity within a reasonable time or without significant detriment to the consumer.

If the consumer wishes to terminate the sales contract on the grounds of defective performance, the burden of proof that the defect is insignificant lies with the Seller.

The Consumer is entitled to retain the remaining part of the purchase price, in whole or in part, according to the seriousness of the breach of contract, until the Seller has fulfilled its obligations regarding the conformity of performance and defective performance.

A general rule is that:

• The Seller must ensure the return of the replaced goods at his own expense
• if the repair or replacement requires the removal of goods which were put into service in accordance with the nature and purpose of the goods before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the putting into service of the goods supplied as a replacement or repaired goods or the bearing of the costs of removal or putting into service.

The reasonable period of time for repair or replacement of the goods shall be calculated from the date on which the Consumer has notified the business of the defect.

The consumer must place the goods at the disposal of the business in order to have them repaired or replaced.

The reduction of the consideration is proportionate if the amount of the reduction is equal to the difference between the value of the goods due to the Consumer in case of contractual performance and the value of the goods actually received by the Consumer.

The Consumer's right to terminate the contract of sale may be exercised by means of a declaration addressed to the Seller expressing the decision to terminate.

If the defective performance concerns only a specified part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract apply, the Consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired with them if the Consumer cannot reasonably be expected to keep only the goods that are in conformity with the contract.

If the Consumer terminates the contract of sale in its entirety or in respect of part of the goods supplied under the contract of sale,

• the Consumer must return the goods concerned to the Seller at the Seller's expense and
• The Seller must reimburse the Consumer for the purchase price paid for the goods concerned as soon as he/she has received the goods or the certificate of return.

What is the deadline for you to claim under the accessories warranty?